Contact

Cognitive Systems Authority serves professionals, researchers, and organizations engaged with cognitive systems technologies across the United States. This page defines how to direct inquiries to the appropriate editorial and reference staff, what geographic and subject scope the site covers, and what a well-structured message looks like for efficient routing.

How to reach this office

Inquiries directed to Cognitive Systems Authority are handled through a structured editorial intake process. The site does not operate a general public helpline or real-time chat interface. All correspondence is received through the site's contact form, which routes messages to staff based on subject classification tags applied at submission.

Submissions are categorized at intake into one of 4 functional queues:

1. Editorial and factual corrections — challenges to published content, requests for source verification, or identification of outdated regulatory references
2. Research and reference inquiries — requests for clarification on published frameworks, standards citations (e.g., NIST AI Risk Management Framework, NIST AI 100-1), or terminology disputes
3. Professional and industry submissions — practitioner perspectives, sector-specific deployment data, or proposed content additions from qualified domain professionals
4. Licensing and syndication requests — inquiries regarding republication rights for reference content, tables, or structured definitions published on this site

Messages that do not identify a category will be assigned to Editorial by default, which carries the longest handling interval.

Service area covered

Cognitive Systems Authority operates with national scope across the United States. Reference content published on this site is calibrated to US regulatory frameworks, including AI governance guidelines published by the National Institute of Standards and Technology (NIST), sector-specific AI deployment standards referenced by the Food and Drug Administration (FDA) for healthcare, and financial-sector guidance from the Consumer Financial Protection Bureau (CFPB) concerning automated decision-making.

Inquiries from researchers and practitioners outside the US are accepted when the subject matter has direct relevance to US-applicable cognitive systems standards or cross-border deployments affecting US entities. Content aligned solely to EU AI Act compliance (Regulation 2024/1689) or non-US jurisdictional frameworks falls outside the primary editorial scope of this site, though comparative regulatory analysis may be addressed where US-adjacent.

Subject-matter scope spans the full cognitive systems landscape indexed on this site, including cognitive systems architecture, reasoning and inference engines, explainability in cognitive systems, ethics in cognitive systems, and the cognitive systems regulatory landscape (US), among other reference areas.

What to include in your message

Messages that include structured context are routed and resolved faster than open-ended inquiries. The following breakdown represents the minimum information set for efficient handling:

For editorial corrections:
- The exact URL of the page containing the disputed content
- The specific claim, statistic, or citation in question
- A named public source that contradicts or supersedes the published information (e.g., a NIST special publication, a published agency rule in the Code of Federal Regulations, or a peer-reviewed journal citation)

For research inquiries:
- The cognitive systems domain or sub-topic in question (e.g., symbolic vs. subsymbolic cognition, memory models)
- The specific definitional or standards question being raised
- The professional or research context — whether the inquiry originates from an enterprise deployment, academic research, policy analysis, or standards development work

For professional submissions:
- Submitter's professional role and organizational context (institution type, not personal identity)
- The sector covered (e.g., cognitive systems in healthcare, cognitive systems in cybersecurity)
- Whether the submission includes proprietary data that cannot be cited publicly — such content cannot be incorporated into reference pages without verifiable sourcing

Messages omitting source identification for factual claims will not be escalated beyond initial triage.

Response expectations

Cognitive Systems Authority operates on a tiered response model based on inquiry classification and completeness.

Response intervals reflect editorial review cycles, not automated acknowledgment timestamps. An automated receipt confirmation is issued within 1 business day of submission regardless of queue.

Inquiries that duplicate content already addressed in the Cognitive Systems FAQ or the Cognitive Systems Glossary are resolved by reference link rather than custom reply. Staff review published reference pages against the IEEE Standards Association and NIST documentation on a rolling 90-day cycle; corrections identified through that process are applied without individual notification unless a specific correction request is on file.